Document history

Added a section describing the Argus Agent, the software installed at a customer site: that it relays video from connected cameras to Argus servers for automated analysis, what connection diagnostics it reports, that camera addresses are masked and credentials removed from error reports before leaving the site, and that it performs object and pose detection rather than facial recognition or identification.

First published version. Covers information collected, our role as controller and processor, automated processing, sharing, SMS messaging, retention, security, individual rights, the video and biometric surveillance notice, cookies, and international transfers.

Extended the terms past loss prevention to cover the inventory, labor, and money modules, following a survey of what point-of-sale, inventory, accounting, and workforce vendors publish. Adds a cardholder-data prohibition: Argus reads register data but is not a payment processor and is not part of your cardholder data environment, and you must never send full card numbers, stripe or chip data, card verification values, PINs, or equivalent authentication data in any field, export, receipt text, image, or attachment; anything that arrives anyway may be deleted without notice. Adds an Inventory, Labor, and Money Modules section stating that every figure those modules show is derived rather than a system of record, that the point-of-sale journal, physical count, supplier invoice, bank statement, and payroll records govern where they disagree, and that discrepancies should be raised within thirty days while the underlying data still exists. Makes the customer responsible for the accuracy of their own price book, costs, mappings, tax settings, and pay rules. States that camera-derived presence and timing are not a legal record of hours worked, that Argus is not a timekeeping or payroll system of record and does not calculate pay, and that wage-and-hour and predictive-scheduling compliance stays with the employer. Extends the sole-reliance prohibition beyond decisions about people to operational decisions including ordering, markdowns, write-offs, shrink treatment, and deposits, and prohibits presenting Argus reports as audited figures or using them to misrepresent inventory or financial position to a lender, franchisor, supplier, insurer, or buyer. Also fixes a drafting defect: the mutual exclusion of consequential damages had no carve-out for the customer indemnity, which partly defeated it, and now expressly does not apply to amounts owed under Indemnification.

Aligned the terms with what is standard across camera, loss-prevention, and retail-analytics vendors, and with what US state privacy and biometric law expects of a product that watches people. Adds a prohibited-uses list: the Service may not be used to profile people by race, religion, disability, immigration status or other protected characteristics, for immigration enforcement, to monitor employee productivity or protected concerted activity, as the sole basis for detaining, accusing, banning, or dismissing anyone, to build a watchlist or track a person across visits or locations, or with cameras covering restrooms, changing areas, break rooms, or anywhere else a person expects privacy. Adds an affirmative signage-and-notice obligation before footage reaches the Service, with artwork available on request. Narrows the Customer Data licence to running the Service for you, and states plainly that Argus does not use your video, images, or detections to train or fine-tune models, and would need a separate signed agreement to do so, with declining carrying no penalty. Separates Service Data, the operational telemetry Argus owns, from Customer Data, and confirms the right to use aggregated de-identified statistics for benchmarks. Adds a failure-to-detect limitation, since missing an incident is the Service's most likely error, carved out for gross negligence, recklessness, and wilful misconduct. Strengthens the Feedback section: improvements built from feedback are Argus property, feedback carries no confidentiality even if marked confidential, and any footage or personal data attached to a suggestion stays Customer Data rather than becoming Feedback.

Added a standalone Feedback and Feature Requests section. It states that feedback is licensed to Argus on a perpetual, royalty-free basis; that sending a suggestion or feature request gives you no ownership of, licence to, exclusivity over, or entitlement to anything Argus builds as a result, and no right to payment or credit; that Argus is under no obligation to review or implement any request and may build similar or independently developed features; that feedback is not treated as your confidential information; and that anything said about future functionality is a statement of intention rather than a commitment. The Private Beta section previously carried a narrower version of this clause, which would have lapsed when the beta ended, and now cross-references the new section instead. Also removed a bracketed internal review note from the Governing Law section; the clause already named Delaware and its substance is unchanged.

First published version. Governs use of the Argus platform.

Broadened No Legal or Compliance Advice into No Professional Advice. The clause previously covered only legal, regulatory, security, and compliance advice, which left the inventory, labor, and cash-flow modules uncovered even though a store owner without a bookkeeper may treat their output as bookkeeping. It now states that Argus does not provide accounting, bookkeeping, tax, financial, insurance, or employment advice; that figures are not audited and not prepared to any accounting standard; that convenience stores carry excise obligations on fuel, tobacco, alcohol, and lottery while employment rules differ by state and city; and that third parties shown an Argus report, such as a lender, franchisor, supplier, insurer, or buyer, are not entitled to rely on it either.

Added two sections that the industry treats as standard for a camera product and that were missing. Not an Alarm or Monitoring Service states that Argus is not an alarm, burglar alarm, life-safety system, or monitored security service and is not licensed as one; that nobody at Argus watches your feeds; that Argus never contacts or dispatches police, fire, or medical services; and that the Service detects and notifies rather than preventing or deterring anything. Alert Delivery states that alerts travel over carrier, internet, and email networks outside our control and may be delayed, filtered, blocked, or lost, that customers must keep their notification lists current, and that a store should not depend on an alert arriving.

First published version. Covers AI detection accuracy, that outputs are probabilistic and require human review, and the customer's compliance responsibilities.

The biometric section previously said the retention and destruction schedule was available by email. Illinois BIPA section 15(a) requires that policy to be publicly available, so it now links to the published Biometric Data Policy and Retention Schedule instead.

Removed four bracketed internal review notes that had been published to customers, and corrected two statements they were attached to. The agreement previously said a Data Processing Addendum governed the relationship and was incorporated by reference, when no such addendum existed; it now says a DPA is available on request and controls once executed. It previously promised biometric data would be destroyed on a published schedule, when no schedule was published; it now says a defined schedule, obtainable from privacy@useargus.co, and adds that biometric features are off unless enabled and that individual employee consent is recorded and can be withdrawn. Retention windows now point to the same address rather than saying they will be detailed later. The security-incident clock is now a firm 72 hours, matching the commitment already published in the platform Terms of Service, with any executed DPA controlling if it sets a different clock.

First published version. Covers what a customer authorizes when connecting Argus: agent and system access, camera/POS/management integrations, and the collection, processing, and storage of video (including theft footage) and metadata.

First published version. Covers the SMS program: message frequency, that message and data rates may apply, and the STOP and HELP keywords.

First published version. Describes what a customer authorizes when granting remote support access. Note this document promises that consent is re-requested when it changes, so a new version here obliges a fresh consent prompt - see remote_support_consent_log.consent_version.

First published version. Reproduces the consent language and the default-off alert toggles shown in the dashboard under Settings, Notifications, so the opt-in call to action is publicly verifiable. Kept in sync with SMS_DISCLOSURE in apps/portal-frontend/js/settings/notifications.js.

First published version. Illinois BIPA section 15(a) requires a private entity in possession of biometric identifiers to make its written retention and destruction policy publicly available, and the Data Processing and Consent Agreement previously pointed readers at an email address instead. Publishes the schedule: destruction at the earliest of purpose satisfied, three years from last interaction, thirty days from the operator disabling the feature or instructing deletion, thirty days from an individual withdrawing consent, or any shorter period the operator configures. Also states that biometric features are off by default, that biometric data is never used to train models, that Argus does not sell or profit from it, that it is never shared between operators or matched against a watchlist, that consent and notice remain the operator’s duty with suspension as the remedy, and how an individual asks what is held and requests deletion.

First published version. Governs use of the Argus platform, the dashboard, the APIs, and the Streaming Agent, and covers customer data rights, a 72-hour breach-notification commitment, and post-termination data handling.

First published version. Describes information collected across the platform, sharing with payment and infrastructure processors, detection-data retention, state privacy rights, and international transfer safeguards.