Get help
Already running Argus? Tell us what is happening and we will get you back up.
Support requests go straight to the people who build and run Argus. Include the store name and, if you know it, the camera or channel involved — it saves a round trip.
Before you write in
Windows blocked the installer download
Windows shows a warning on software it has not seen many times yet. The Argus agent is signed by Argus Vision, Inc. — if the publisher line says anything else, stop and contact us. To continue: open your downloads with Ctrl+J, choose Keep, then More info → Run anyway.
Cameras are not streaming after install
Most often the store PC and the recorder are on different networks, or the camera credentials differ from the recorder’s. Send us the recorder brand and model and we can check from our side — the agent reports what it can reach.
A camera worked and then stopped
Tell us which one and roughly when. We keep connection history per camera and can usually tell whether it is the camera, the recorder, or the network without anyone visiting the store.